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In this Lesson, we'll go over 10 phrases that should never be used during service interactions.
FREE
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Unlimited Duration
Last Updated
April 9, 2026
Students Enrolled
24
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Certification
You know what it takes to offer good customer service and you know how to make a good first impression. However, every day customer-service reps face situations when what they say makes or breaks a service interaction. In this Lesson, we will go over ten phrases that should never be used because they may frustrate or anger customers.
Mary Beth Mullens
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Course Currilcum
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- Welcome! Unlimited
- “No.” Unlimited
- “I don’t know.” Unlimited
- “That’s not my job/department.” Unlimited
- “You are right – that is bad.” Unlimited
- Before we continue… 00:10:00
- “Calm down.” Unlimited
- “I’m busy right now.” Unlimited
- “Call me back.” Unlimited
- “That’s not my fault.” Unlimited
- “You need to talk to my supervisor.” Unlimited
- “You want it by when?” Unlimited
- Conclusion 00:05:00
